Effective Date: August 1, 2025
We want you to be completely satisfied with your purchase from StaniPax Store. If you’re not happy with your order, we offer a simple return and refund process.
1. Return Eligibility
You may request a return if:
- The item is unused and in its original packaging
- The return request is made within 14 days of receiving the product
- The item is defective or not as described
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items not due to our error
- Gift cards or downloadable products
- Items returned without prior authorization
3. How to Initiate a Return
To start the return process:
- Email support@stanipaxstore.com with your order number and reason for return.
- We will provide instructions and a return address.
- You are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
- Once we receive and inspect your returned item, we will notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable, unless due to our error.
5. Damaged or Incorrect Items
If you received the wrong item or it arrived damaged:
- Email us within 3 days of delivery with photos.
- We will send a replacement or issue a full refund, including shipping.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank or payment provider.
- Then contact your card issuer—processing times can vary.
- If you’ve done all of this and still haven’t received your refund, contact us at support@stanipaxstore.com.
7. Exchanges
We only replace items if they are defective or damaged. For exchanges, please email us first.
If you have any questions or concerns, feel free to contact us at:
📧 Email: support@stanipaxstore.com
🌐 Website: https://stanipaxstore.com